Returns 

All returns must be authorized by Artifiturf.com within 48 hours of receipt of shipment. If 48 hours have passed since receipt of shipment, unfortunately we cannot accept your return. All returns authorized and accepted by Artifiturf.com are subject to a 30% restocking fee.

In order to complete a return, you must contact Artifiturf.com within 48 hours of receiving the shipment to obtain a Return Merchandise Authorization (RMA) number to return an order. We cannot accept returned items without an RMA. All returns must have an RMA clearly marked on the outside of the shipment. Returns must be received by us within 10 days of the RMA being issued.

Please DO NOT send your purchase back to the manufacturer. They will be rejected by the manufacturer. Follow the instructions received with your RMA. Unauthorized returns (without RMA) will be refused.

Original shipping charges are NOT refundable. All return shipping and insurance costs are the responsibility of the buyer. Returns that arrive C.O.D. cannot be accepted and will be refused.

In order to be eligible for a return, items must be returned in the same condition in which they were received and must be unused and in their original packaging. Used, damaged by misuse, neglect or intentionally altered items and unauthorized returns (without RMA) will not be accepted.

Because our artificial grass is cut to size and customized to fit each customer, we reserve the right to NOT accept returns of cut-to-size artificial turf rolls. Any product that is not cut to size, such as full rolls of artificial grass, accessories, and other products, may be returned.

Custom cut rolls of artificial turf, custom fabricated products, special orders, open boxes, closeouts, discontinued products, as-is sales, and overstocked items are final sale with no returns or exchanges for any reason. 

Refunds (if applicable)

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or denial of your refund. At our discretion, we may issue a refund or store credit.

If the refund is approved, it will be processed, and a credit will be applied to the original form of payment. Please allow 7-15 business days from the time your refund is received for processing.

Depending on your bank's processing time, it may take up to 15 days after we process the refund for it to be reflected in your account.

If you are approved for store credit, you will receive an email with your store credit information.

No refunds or store credits will be issued for items damaged during return shipping. Properly insure items being returned as Artifiturf.com will not issue credits for damaged items; a damage/loss claim will need to be filed with the shipping company. All return shipping and insurance costs are the responsibility of the buyer.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank or credit card account first.

Then contact your bank or credit card company, as it may take some time before your refund is officially posted.

If you have done all this and still haven't received your refund, please contact us.

Sale Items (if applicable)

Only regular priced items can be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only exchange items if they were received defective or damaged.

Manufacturer's Warranties

Artifiturf.com does not grant or imply any warranty of performance on any product. All warranties provided, if any, are manufacturing warranties. Warranty benefits will be honored by the manufacturer. During the 30 days following delivery of the merchandise, Artifiturf.com may assist the Buyer in the process of claiming the manufacturer's warranty. The Buyer exempts Artifiturf.com from any responsibility once the 30 days of delivery have elapsed. It is the Buyer's responsibility to consult the manufacturer's warranty for the merchandise ordered. Warranty documentation is usually included in the product packaging or by clicking on this link.

Disclaimer 

All prices are subject to change without notice. View our Terms of Use.

We make every effort to accurately display the colors of the products that appear on our website. However, depending on your monitor, we cannot guarantee that the display of any color on your monitor will be accurate. Please see our color disclaimer page.

The content of the Artifiturf.com is composed in English. Artifiturf.com does not warrant or make any promises, assurances, or guarantees as to the accuracy of the translations provided by the Translator App Tool. View Language Translator Disclaimer.

All product specifications are standard and may vary slightly due to manufacturing tolerances and material availability.

In no event shall Artifiturf.com be liable, whether in contract or tort (including negligence) or under any other legal theory (including strict liability), for loss of goodwill, profits or revenue, personal injury, loss of use or similar economic loss, or for indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with the use, defect, condition, possession, performance, maintenance, non-delivery or delay in delivery of the products. In no event shall Artifiturf.com aggregate liability exceed the sum of the amounts actually paid by the Buyer to Artifiturf.com. Seller also disclaims any implied warranties of fact or law or otherwise, including, without limitation, any implied conditions, or warranties of merchantability or fitness for a particular purpose.

Any claim by the Buyer for defects or non-conformity must be communicated to Artifiturf.com in writing along with photographs and a written explanation within 5 days of the first original delivery attempt. The Buyer agrees to resolve any dispute or claim directly with Artifiturf.com in strict accordance with the above terms and conditions.

Your Acceptance of This Policy

By using this Site, you signify your acceptance of this policy and all of our other policies, including our legal notices and disclaimers. If you do not agree, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact

If you have any questions or complaints regarding this policy, you may contact us.

E-mail: support@artifiturf.com